Three careers. One lesson.
You do not fix a broken process by automating it. I learned that from the inside, three times over.
Dentist
A decade in private practice within a large multi-site group, where I saw first-hand how duplicated data and disconnected systems cost time, money and patience. An injury ended that career.
Founder
I founded an AI company and architected and shipped production generative AI. It closed. What it taught me about building, pivoting and measuring honestly is at the heart of every talk I give.
Transformation lead
Today I lead business process and AI adoption across a large multi-site public sector organisation, where operating models are tested at scale every day.